CASE STUDY

We are proud to count among our clients several clients in the telecoms sector, including a global giant, with the second largest revenue in the UK, and tenth globally in their sector.

Our work alongside this client since 2018 has seen us provide QA services on a team of over 450 employees across all sales channels. Employee feedback sessions delivered using our call monitoring were invaluable in the pursuit of excellent levels of customer service and complying with the regulator. With our guidance the client has managed to completely transform the culture of quality and compliance in their business.

A Trustpilot rating climb from 3.2 to a 4.4 and high customer retention rates testify to an organisation now with customer experience and quality at the very heart of their business.