CASE STUDY

We have partnered with a major energy supplier now for a period of over 7 years, providing call monitoring, reporting, script-writing, and workshop services to their third party sales providers.

Over this period this supplier has moved from a 1.4% UK market share to enjoy a 15.8% market share. We have kept apace with this growth and provided a range of tailored services to fit this scaling up of business. Over the period of the relationship our client has picked up USwitch Supplier of the Year on no less than three occasions, and featured in the top 4 in the other years.

We have delivered training and reviews of their business at their third party sales providers sites in the UK, Europe and South Africa. We have worked on a variety of campaigns including telesales, face to face sales, smart meter bookings, retentions, and marketing updates. Over the course of the relationship we have monitored 100,000+ calls from over 2,000 agents.